Delivery & Returns
As soon as steventai has received a receipt of your transaction we will process the order. The garments will be cut and sewn within 5 working days and will be delivered to your address.
As we are committed to reduce waste and over produce, all items are made to order. We operate Monday to Friday with the exception of public holidays.
steventai.co.uk accepts most major credit/debit cards. All credit and debit cardholders are subject to validation checks and authorization by the card issuer.
Please note international shipments may be subject to cross-border inspections by customs authorities. In the event that your order does not arrive within the approximate delivery period stated we will do our best to assist in tracking your order. In the event of non-delivery of your order we are unable to process a replacement order until 21 business days following the original shipment date.
Returns & Exchanges
Customer satisfaction is always our top priority, and as such we handle each query on an individual basis to the best of our ability. While we hope that you are delighted with your order, if you are not perfectly satisfied with your goods we will happily offer you full refund within 14 days from when your order is delivered. Unfortunately, we cannot refund any taxes, duties, charges. Refunds will also be set at the price you paid not the price in the currency concerned at the date of refund.
To return or exchange items, contact us at firstname.lastname@example.org with your order number and specify if it's a return or an exchange and we will give further instructions on how to return the order. Please note there will be a return shipping fee of 15 GBP.
Purchased items are exchangeable into a different size. Exchanges are only processed upon receipt of returned merchandise and are based on stock availability. Exchanges are shipped to you free of charge. Should you be interested in a different style, please return your item/s to us and simply purchase the new piece separately at www.steventai.co.uk
You have the right to cancel your order under the Consumer Contracts if you are in the EU. You may cancel your order within 14 days after the day on which you receive your Items. If, for any reason, you wish to cancel your order before your Items have been dispatched, please email your cancellation marked ‘urgent cancellation’ to email@example.com and list your name, address, product ordered and order code on the email.